Return Policy
Return & Exchange Policy
The following policy applies only to purchases made through the official Recap.in website.
Store Credit Policy
All approved returns are processed as Store Credit. Refunds are only issued if the product received is damaged, defective or incorrect.
Return & Exchange Eligibility
- Request within 15 days of delivery.
- Unused, unwashed and in original condition.
- Original garment tags and white security tag must remain attached.
- No stains, perfume, makeup marks or signs of wear.
- Altered or repaired products are not eligible.
- Orders purchased using Store Credit cannot be returned.
- Only authorised returns initiated through Recap are accepted.
Sale Items
Sale, promotional, archive sale and discounted products are considered Final Sale and cannot be returned or exchanged.
Damaged / Incorrect Product
Contact us within 24 hours of delivery at online@recap.in with your Order Number and product images.
After inspection, the applicable refund or replacement will be processed.
How to Request
- Login to your Recap account.
- Open My Account → Recent Orders.
- Select the item and submit your request.
- Or email online@recap.in.
Once approved, a reverse pickup will be arranged.
Exchange Policy
- Only size exchange for the same style & colour.
- Subject to stock availability.
- Different style or colour exchanges are unavailable.
- If unavailable, Store Credit will be issued.
Reverse Pickup & Processing
- Reverse pickup arranged after approval.
- Self-shipping may be required for selected locations.
- Quality inspection at our warehouse.
- Approved returns processed within 7 working days.
- Store Credit remains valid for 12 months.
Additional Information
Recap reserves the right to reject returns or exchanges that do not meet the above conditions.
The management's decision regarding product inspection and Store Credit approval shall be final.