Return Policy

We at Recap follow a '15 Day No Questions' asked return policy for non-discounted products and a '3 Day No Questions' asked return policy for products on sale.

We want you to be fully satisfied with every item you purchase from Recap. If, for whatever reason, you are not satisfied with your purchase, we will accept returns within 15 days (non-discounted products) and 3 days (discounted products) after purchase if the following conditions are met:

  • All Recap items should be returned in an unmarked, unused condition with the original packaging and original sales receipt
  • Any items that have been altered or repaired by an external repair service will not be accepted for a refund or exchange.
  • Shoes should be tried on a carpeted surface and kept in dust bags until you are certain you are keeping them. Shoes that are returned without a box, in a damaged box or with marked soles
If your order has already been shipped, we invite you to wait until it arrives and then to contact our Customer Service to request its return. You can drop an email to

Once confirmed, your order cannot be deleted. Before returning any products, the customer must request an authorization to return the products directly through our website. Simple Sign IN to your Account and navigate to My Account – Recent Order to initiate a return or exchange.

A Return & Exchange form will also be sent out to you along with the product. If you do not wish to Sign In and carry out the process online, you can simply fill in the form with mandatory details like Order number, Return Number (sent out by email from Recap), SKU code (product code mentioned on the box label) and the reason for return or exchange.

Ensure all details are duly filled and kept along with the product, the same way it was packed and sent to you. You can then email us on or call us on +91 (022) 65751727 (Monday-Friday) 10am – 5pm and initiate a reverse pick-up.

After inspection we will confirm whether the Products are in an acceptable condition or not. This confirmation will be sent to you within 7 working days after we receive the shipment. Upon confirmation, as per the Return Policy, we will issue a store credit for that particular amount.

Store Credit will have a validity of 12 months from the date of issue; any unused store credit will expire at the end of this period. Customs duties and sales taxes are non-refundable.

"Store credit" as used herein is an outstanding credit on a customer account that can be applied to an invoice as a Payment.

The Management's decision with regard to damaged/defective product and/or issuance of store credit shall be final and binding. Further, the Management reserves the unilateral right to modify/alter the aforesaid conditions/policy without prior notice and the same shall be final and binding.


Exchanging an item for a more suitable size is free of charge, however all exchanges are subject to stock availability.

As we are unable to exchange any item for an alternative colour or style, we suggest that you return your purchase for a refund and place a new order with us.


You can cancel your order online before the product has been shipped. Your entire order amount will be refunded. In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

You can sign in to your account and go to Recent Order to cancel your order.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.